What do you mean by hiring rates?
This basically means we charge for the length of time the equipment is out, not the time it is used. It's important to remember that rates are self-selecting, so if your hire duration needs to change you'll receive the appropriate rate. Easy, right? Eg:
Note: We’ll always give you the 'best' hiring rate. That means, if the weekly rate turns out to be cheaper than the hire duration multiplied by the day rate, the week rate applies.
We also have a basic damage waiver included in the hire charge of the hired equipment. If you’re interested in finding out more, you can read our 'What is a waiver?' FAQ below, or view our Hire Contract Conditions.
What are the additional rates for excess kilometres travelled?
Rates outlined in the table below are charged for all kilometres travelled. Toll fees are not included and will be charged at the end of the hire. One way hire is not available for vehicles and trailers.
What is my applicable rate?
What is a waiver?
A Waiver works to reduce to excess payable if the product you hire is lost stolen or damaged beyond repair while you have it. It is not insurance, it is a reduction in the excess. When you take our equipment you are responsible for it and if it's damaged or stolen during this time, then you'll need to pay for the repairs or replacement. We have several different Waivers depending on what equipment or vehicle you want to hire from us. Each branch has an explanation of the Waivers on the wall behind or close to the counter and in the Hire Contract Conditions.
Basic Damage Waiver - This is included as part of your hire rates and is an agreement by Kennards Hire that the Customer's liability for damage to the equipment can be limited in some circumstances only, to an amount called the Damage Waiver Excess. The Damage Waiver Excess is the actual recovery and repair cost of the equipment, or 20% of the current replacement cost of the equipment as reasonably determined by Kennards using suppliers list prices, whichever is the lesser amount.
Vehicle Waiver Plus – This is not included automatically and is available as an optional extra on most vehicles we hire. It is a daily payment and simply reduces the excess you would have to pay if the vehicle is lost stolen or damaged beyond repair. This Waiver is not available for P plate drivers, for these drivers the full excess payment is required if the vehicle is lost, stolen or damaged beyond repair. So for example say you hire a 1 tonne Ute for 1 day, on top of the hire charge you can pay $35 per day to limit the excess to $1,000.
Equipment Waiver Plus – It works the same way Vehicle Waiver Plus works, a daily or weekly payment that simply reduces the excess you would have to pay if the equipment is lost, stolen or damaged beyond repair. This is not included automatically and is optional for most medium or large equipment you hire from Kennards Hire.
Optional Equipment Waiver Plus Medium eligibility:
Optional Equipment Waiver Plus Large eligibility:
Please refer to Hire Contract Conditions for full details.
What does 'Pay if used' mean?
How do you handle payment security?
Your card details are stored at the bank level, and the secure bank software is integrated with our system to ensure we are PCI compliant. This means the only information we hold is a ‘token’, meaningless without the secure connection to the bank where your details are safely stored.
We want to make sure you’ve got peace of mind when hiring our equipment!
How can I remove my card details?
How can I pay for a hire?
We accept cash (in store only), credit and debit cards (MasterCard, VISA, AMEX). You pay us as you reserve your equipment, this acts as a deposit and makes it easier when you return our equipment.
Account customers use our invoice system, based on your payment terms. These are available on your credit application.
How do you calculate the deposit payable?