How can I contact Kennards Hire?
Am I able to make a complaint?
What are your trading hours?
How can I open a Credit Account?
Can I book online on an Account?
Can I download and pay my invoices online?
Do I need to clean equipment before returning it?
Do you do one way hires?
How do I request a pick up?
It’s easy, give us a call and request a pick-up. It’s important to obtain a valid ‘customer pickup number’ so we don’t continue to bill you. Our vehicle will then be out to collect the equipment, usually the same day.
Please ensure there is a safe area where our driver can load our equipment and complete the paperwork. If any dismantling is required, ensure the equipment is dismantled and ready for pickup, otherwise the hire (and hire charge) will continue.
Our drivers are pretty busy, and it really helps when you’ve got everything ready for them to transport.
How can I unsubscribe from Kennards Hire newsletters?
How can I cancel my hire reservation?
How can I get a quote?
The majority of our pricing is online. Please call through on 135 135 if you have any questions.
Some items show as Price on Application (POA), this is usually because the item is technical and requires an understanding of how it will be used before a price can be given. It’s easy though, you can request a quote for these items online by following the hire process (it becomes a hire request for the POA items) or call us and we’ll quote over the phone or in writing.
How can I make a reservation?
What do you mean by hiring rates?
This basically means we charge for the length of time the equipment is out, not the time it is used. It's important to remember that rates are self-selecting, so if your hire duration needs to change you'll receive the appropriate rate. Easy, right? Eg:
Note: We’ll always give you the 'best' hiring rate. That means, if the weekly rate turns out to be cheaper than the hire duration multiplied by the day rate, the week rate applies.
We also have a basic damage waiver included in the hire charge of the hired equipment. If you’re interested in finding out more, you can read our 'What is a waiver?' FAQ below, or view our Hire Contract Conditions.
What is my applicable rate?
What is a waiver?
A Waiver works to reduce to excess payable if the product you hire is lost stolen or damaged beyond repair while you have it. It is not insurance, it is a reduction in the excess. When you take our equipment you are responsible for it and if it's damaged or stolen during this time, then you'll need to pay for the repairs or replacement. We have several different Waivers depending on what equipment or vehicle you want to hire from us. Each branch has an explanation of the Waivers on the wall behind or close to the counter and in the Hire Contract Conditions.
Basic Damage Waiver - This is included as part of your hire rates and is an agreement by Kennards Hire that the Customer's liability for damage to the equipment can be limited in some circumstances only, to an amount called the Damage Waiver Excess. The Damage Waiver Excess is the actual recovery and repair cost of the equipment, or 20% of the current replacement cost of the equipment as reasonably determined by Kennards using suppliers list prices, whichever is the lesser amount.
Vehicle Waiver Plus – This is not included automatically and is available as an optional extra on most vehicles we hire. It is a daily payment and simply reduces the excess you would have to pay if the vehicle is lost stolen or damaged beyond repair. This Waiver is not available for P plate drivers, for these drivers the full excess payment is required if the vehicle is lost, stolen or damaged beyond repair. So for example say you hire a 1 tonne Ute for 1 day, on top of the hire charge you can pay $35 per day to limit the excess to $1,000.
Equipment Waiver Plus – It works the same way Vehicle Waiver Plus works, a daily or weekly payment that simply reduces the excess you would have to pay if the equipment is lost, stolen or damaged beyond repair. This is not included automatically and is optional for most medium or large equipment you hire from Kennards Hire.
Optional Equipment Waiver Plus Medium eligibility:
Optional Equipment Waiver Plus Large eligibility:
Please refer to Hire Contract Conditions for full details.